The Orca 101-Point Journey Standard
The trip you remember should not be the trip you had to manage.
101 operational checks across planning, booking, travel, and return — with most of the work handled quietly behind the scenes.
You experience a calm journey. We manage the complexity behind it.
One Important Distinction
101 touchpoints does not mean 101 interruptions.
A large part of the standard is intentionally invisible. Most checks happen behind the scenes with the hotels, drivers, guides, and other partners supporting your journey — confirmations, reconfirmations, timing, and handoffs. You hear from us when it matters, and in the way you prefer to be reached.
Human First
Technology should make service more human — not less.
Your relationship is with people who know your journey. Orca uses technology and AI behind the scenes to help surface changes, monitor moving parts and support better decisions — but judgment, communication and care remain human.
What the Standard Looks After
Care you feel, work you never see.
Anticipation
We look ahead at the parts of a journey that tend to move, and plan around them before they do.
Human oversight
A person who knows your trip is watching it — not a dashboard, and never an automated message.
Reconfirmation
Arrangements are confirmed, then confirmed again closer to the day. Quietly, every time.
Personal preferences
What you like, what you would rather avoid, and how you prefer to travel are carried through the whole journey.
Problem prevention
Most of the standard exists to stop small things becoming your problem later.
Seamless coordination
Flights, drivers, properties and reservations are planned as one journey, not separate bookings.
Calm recovery
When travel changes, you get a person, a plan and an answer — not a rebooking queue.
Discretion
Who knows what about your travel is your decision, and it is respected throughout.
The Standard
Ten phases, from first conversation to home again.
Each phase carries its own checks. Most of them you will never hear about — and that is the point.
Phase 01
Understanding You
Who is travelling, what matters to you, and what has worked before.
Phase 02
Shaping the Journey
The shape of the trip — sequence, timing and a pace that feels right.
Phase 03
Getting There
Routing and the quiet buffers that protect the rest of the trip.
Phase 04
Arrival
The handoff most itineraries leave to chance.
Phase 05
Where You Stay
Not just the property — the room, the timing and the person on site.
Phase 06
Dining & Experiences
The moments people remember, and what happens if one of them moves.
Phase 07
Moving Around
Daily travel, timing and someone to call.
Phase 08
Travelling Together
When the journey involves more than one household.
Phase 09
Support While You Travel
What we prepare in advance so no one starts from zero.
Phase 10
Coming Home
The end of the trip is still part of the trip.
When Travel Changes
A person, a plan, and an answer.
Flights move. Weather turns. A restaurant closes for a private event. When something changes, you are not starting from zero and you are not on hold — someone who already knows your journey picks it up, protects what matters most to you, and tells you what happens next.
We cannot prevent every disruption. We can make sure you are not starting from zero when one happens.
You experience a calm journey. We manage the complexity behind it.
101 operational checks across planning, booking, travel, and return — with most of the work handled quietly behind the scenes.
Plan a Journey With Orca