The Orca 100-Point Journey Standard

The trip you remember should not be the trip you had to manage.

Behind an exceptional journey are dozens of decisions, confirmations, handoffs and contingencies. The Orca 100-Point Journey Standard is how we review them.

Some details are convenient. Others can define the entire trip. We know the difference.

Every Orca journey is reviewed against up to 100 planning, coordination and contingency touchpoints.

We cannot prevent every disruption. We can make sure you are not starting from zero when one happens.

Human First

Technology should make service more human — not less.

Your relationship is with people who know your journey. Orca uses technology and AI behind the scenes to help surface changes, monitor moving parts and support better decisions — but judgment, communication and care remain human.

The Standard

Ten phases. 100 touchpoints.

1. 001Primary purpose of tripCritical
2. 002Traveler prioritiesCritical
3. 003Preferred pace
4. 004Style / luxury preferences
5. 005Property preferences
6. 006Dining preferences
7. 007Dietary requirementsCritical
8. 008Accessibility / mobility needsCritical
9. 009Special occasions
10. 010Previous travel preferences / lessons
1. 011Overall datesCritical
2. 012Number of travelersCritical
3. 013Origin cities
4. 014Destination sequenceCritical
5. 015Nights per destination
6. 016Realistic travel timesCritical
7. 017Time-zone impact
8. 018Recovery / downtime
9. 019Must-do experiencesCritical
10. 020Optional / expendable experiences
1. 021Departure airport
2. 022RoutingCritical
3. 023Connection riskCritical
4. 024Connection timingCritical
5. 025Cabin / seating preferences
6. 026Baggage rules
7. 027Lounge access
8. 028Private aviation suitability
9. 029Alternate routing optionsCritical
10. 030Delay / cancellation contingencyCritical
1. 031Flight monitoring
2. 032Arrival terminal
3. 033Customs / immigration expectations
4. 034Baggage timing
5. 035Meet-and-greet locationCritical
6. 036Driver identity and contactCritical
7. 037Vehicle requirements
8. 038Transfer time
9. 039Property arrival timing
10. 040Backup transfer planCritical
1. 041Property selectionCritical
2. 042Room / villa category
3. 043Room configuration
4. 044Bedding requirements
5. 045Early-arrival strategy
6. 046Late-arrival communication
7. 047Special requests reconfirmed
8. 048Property transportation
9. 049On-property contact
10. 050Backup accommodation strategyCritical
1. 051Dining priorities
2. 052Reservation timingCritical
3. 053Travel time to dining
4. 054Dress / access requirements
5. 055Event ticketsCritical
6. 056Private guides
7. 057Tours / experiences
8. 058Weather dependencyCritical
9. 059Alternate experienceCritical
10. 060Cancellation timing / penalties
1. 061Daily driver planning
2. 062Pickup locations
3. 063Pickup buffer
4. 064Vehicle suitability
5. 065Luggage capacity
6. 066Route / transfer expectations
7. 067Yacht transfer logisticsCritical
8. 068Helicopter / private-air transfersCritical
9. 069Alternate transportationCritical
10. 070Transportation escalation planCritical
1. 071Individual arrival schedules
2. 072Rooming list
3. 073Group transportationCritical
4. 074VIP travelers
5. 075Family / child requirements
6. 076Wedding / event timingCritical
7. 077Corporate agenda alignment
8. 078Guest communications
9. 079Group contingencyCritical
10. 080Primary command / contact structureCritical
1. 081Flight disruption planCritical
2. 082Weather planCritical
3. 083Missed connection planCritical
4. 084Driver failure planCritical
5. 085Property issue planCritical
6. 086Dining / event cancellation plan
7. 087Medical / emergency resourcesCritical
8. 088Lost luggage / document response
9. 089Schedule compression / rebuild plan
10. 090Client escalation / contact procedureCritical
1. 091Checkout timing
2. 092Return transfer confirmationCritical
3. 093Airport departure buffer
4. 094Return flight monitoring
5. 095Baggage requirements
6. 096Connections home
7. 097Final provider confirmations
8. 098Outstanding charge / issue review
9. 099Post-trip follow-up
10. 100Preferences and memories captured for future journeys

Critical Experience Dependencies

Not every detail carries the same weight.

On some journeys a single element can define the entire experience. Those are the points we plan around first.

Weather
Yacht, outdoor and touring journeys
Chef / Food / Provisioning
Private yacht and villa journeys
Private Driver at a Critical Transfer
All journeys with timed handoffs
Private Aviation Connection
Multi-leg and island journeys
Property Readiness
All journeys
Event Access
Motorsport, festival and premiere journeys
Wedding Timing
Celebration journeys
Group Transportation
Group and corporate journeys

What If?

How we think when something moves.

These are examples of Orca's thinking, not fixed backups that exist on every journey. Contingencies are built to suit the trip.

Air
Flight delayed
- → Revised arrival calculated
- → Alternate routing reviewed
- → Downstream timing reviewed
Arrival
Flight timing changes
- → Transfer reviewed
- → Property advised
- → Evening schedule reviewed
Transfer
Driver unavailable
- → Escalation to provider
- → Alternate transport sourced
- → Traveler updated
Stay
Property not ready
- → On-site contact engaged
- → Interim plan arranged
- → Alternate strategy reviewed
Experience
Weather changes on a yacht day
- → Alternate route or day
- → Alternate experience
- → Transfer schedule reviewed
Return
Return disruption
- → Rebooking options reviewed
- → Transfer reworked
- → Follow-through to home

We plan the handoffs — not just the reservations.

We cannot prevent every disruption. We can make sure you are not starting from zero when one happens.

Plan a Journey With Orca

The trip you remember should not be the trip you had to manage.

Technology should make service more human — not less.

Ten phases. 100 touchpoints.

Phase 01Understanding the TravelerWho is travelling, what matters to them, and what has worked before.10 Touchpoints+

Phase 02Journey ArchitectureThe shape of the trip — sequence, timing and realistic pacing.10 Touchpoints+

Phase 03Air TravelRouting, risk and the buffers that protect the rest of the itinerary.10 Touchpoints+

Phase 04ArrivalThe handoff most itineraries leave to chance.10 Touchpoints+

Phase 05AccommodationsNot just the property — the room, the timing and the person on site.10 Touchpoints+

Phase 06Dining & ExperiencesThe moments people remember — and what happens if they move.10 Touchpoints+

Phase 07Transportation During the TripDaily movement, capacity and escalation.10 Touchpoints+

Phase 08Group & Event CoordinationWhen the journey involves more than one household.10 Touchpoints+

Phase 09Contingency & Active-Trip SupportWhat we prepare in advance so no one starts from zero.10 Touchpoints+

Phase 10Return & Follow-ThroughThe end of the trip is still part of the trip.10 Touchpoints+

Not every detail carries the same weight.

How we think when something moves.

We plan the handoffs — not just the reservations.